Order Issues/FAQs
Once your order has shipped, you’ll receive an email with tracking information for your order. You can check the status of your package once it’s in transit. Using the link provided via email, you can sign up for text notifications for delivery updates. You can select alerts when your order ships, when it’s expected to arrive and when it is finally delivered.
Some UPS packages are handed over to your local post office to complete the delivery. If your package says it was delivered on UPS.com and you have not received it, it may be with the USPS and arriving shortly. You should see a 20 digit number that can be used to track your package on USPS.com.
Frequently Asked Questions:
Why is my order being sent in multiple boxes and arriving at different times?
We try hard to get you all the items in your order as quickly as possible. To do this, we might need to ship items from your order in multiple packages. View your shipment confirmation email to see which items are contained in each package.
Why does my tracking say it was delivered yesterday and I have not received it yet?
If your package was shipped using UPS SurePost or FedEx SmartPost, your order is handed off to your local post office to complete the delivery. Sometimes when this happens, the package can incorrectly get marked as delivered, and should arrive to you very soon.
Before calling or contacting us about a lost package, be sure to do all of the following:
Ask anyone else living at the house if they’ve seen it. Someone may have brought it inside without saying anything.
Contact the main apartment office building. At times, carriers will deliver packages to a main office if they do not feel comfortable leaving elsewhere.
Check with your neighbors or the immediate area. We often see packages are left at a side door or near the garage door to hide them from being visible at your front door. Unfortunately this also hides them from you too.
Make sure to wait until the complete end of the day to get the delivery. Drivers are working hard to deliver many packages and in some areas are delivering late at night, or a package may have incorrectly been marked as delivered while on the truck, but will be found at the end of the day and delivered to you.
How do I get help with my order if I am having a problem with tracking or receiving the package?
Please contact us at tripslol@elielim.com or use our contact form to get in touch with us. Kindly provide as much information as you can for our team to assist you better.
Why does my tracking information say it’s “To be Fulfilled” when I got an email saying that it's shipped?
At times, when leaving our facility or along the route to you, packages can accidentally miss a scan. You should see the tracking information update within a few days.
Order Issues
We try very hard to make sure your order is correct and arrives to you safely and quickly. However, we realize that these mistakes can happen on our end while processing your order.
While we certainly understand this is not convenient to you, the quickest way to return or exchange the incorrect items you received is by contacting us immediately. Our Hassle-Free Return Policy makes it easy to correct your order, or get the money back for your order.
Received Incorrect Item
Did you order a pair of blue product and receive a red pair? These mistakes can happen from time to time and we would like to know about them so we can help ensure they don’t happen again. Please contact us at tripslol@elielim.com so that our team can correct your issue.
Missing Items from Order
If you have missing items from your order, please contact us at tripslol@elielim.comto talk to someone that can help look into this issue with you and help get this resolved ASAP.
Extra Items
If your order contains extra items or you received someone else’s order, please contact us at tripslol@elielim.comwith any information you have for the items you received.
Some UPS packages are handed over to your local post office to complete the delivery. If your package says it was delivered on UPS.com and you have not received it, it may be with the USPS and arriving shortly. You should see a 20 digit number that can be used to track your package on USPS.com.
Frequently Asked Questions:
Why is my order being sent in multiple boxes and arriving at different times?
We try hard to get you all the items in your order as quickly as possible. To do this, we might need to ship items from your order in multiple packages. View your shipment confirmation email to see which items are contained in each package.
Why does my tracking say it was delivered yesterday and I have not received it yet?
If your package was shipped using UPS SurePost or FedEx SmartPost, your order is handed off to your local post office to complete the delivery. Sometimes when this happens, the package can incorrectly get marked as delivered, and should arrive to you very soon.
Before calling or contacting us about a lost package, be sure to do all of the following:
Ask anyone else living at the house if they’ve seen it. Someone may have brought it inside without saying anything.
Contact the main apartment office building. At times, carriers will deliver packages to a main office if they do not feel comfortable leaving elsewhere.
Check with your neighbors or the immediate area. We often see packages are left at a side door or near the garage door to hide them from being visible at your front door. Unfortunately this also hides them from you too.
Make sure to wait until the complete end of the day to get the delivery. Drivers are working hard to deliver many packages and in some areas are delivering late at night, or a package may have incorrectly been marked as delivered while on the truck, but will be found at the end of the day and delivered to you.
How do I get help with my order if I am having a problem with tracking or receiving the package?
Please contact us at tripslol@elielim.com or use our contact form to get in touch with us. Kindly provide as much information as you can for our team to assist you better.
Why does my tracking information say it’s “To be Fulfilled” when I got an email saying that it's shipped?
At times, when leaving our facility or along the route to you, packages can accidentally miss a scan. You should see the tracking information update within a few days.
Order Issues
We try very hard to make sure your order is correct and arrives to you safely and quickly. However, we realize that these mistakes can happen on our end while processing your order.
While we certainly understand this is not convenient to you, the quickest way to return or exchange the incorrect items you received is by contacting us immediately. Our Hassle-Free Return Policy makes it easy to correct your order, or get the money back for your order.
Received Incorrect Item
Did you order a pair of blue product and receive a red pair? These mistakes can happen from time to time and we would like to know about them so we can help ensure they don’t happen again. Please contact us at tripslol@elielim.com so that our team can correct your issue.
Missing Items from Order
If you have missing items from your order, please contact us at tripslol@elielim.comto talk to someone that can help look into this issue with you and help get this resolved ASAP.
Extra Items
If your order contains extra items or you received someone else’s order, please contact us at tripslol@elielim.comwith any information you have for the items you received.